Shipping

SHIPPING & DELIVERY POLICY

  • This shipping policy applies to direct sales made by AAYA. By placing an order, the user acknowledges and agrees to the terms outlined below.
  • Customers must ensure that the shipping address provided is complete, accurate, and up-to-date. This is crucial to ensure timely and successful delivery of products.
  • We offer shipping and delivery of products across India, except in areas classified as non-serviceable by our logistics partners.
  • To ensure a smooth and hassle-free delivery experience, we collaborate with leading logistics service providers, aiming for a seamless process from dispatch to delivery.
  • We strive to deliver products purchased from AAYA in excellent condition and in the fastest time possible. Also, for all the subsequent purchases of Order value of Rs.1500 or more, we will deliver the order to your doorstep free of cost. A minimal shipping charge will be applicable to all orders under Rs.1500 based on cart items.
  • By using the website or initiating a purchase request, the user agrees to be bound by the terms outlined in this Shipping Policy. If the user does not agree with the terms, they are advised not to proceed with any transactions on the website. Please note that the company may update the terms of this policy from time to time. We recommend that users review the policy and applicable terms each time they use the website.
  • Products will be dispatched within 24 hours of receiving an order, except in cases of public holidays or unforeseen operational circumstances. Delivery typically occurs within 5-7 working days, depending on the location. The company will share order dispatch details with the user via email or the contact number provided at the time of purchase.
  • The user accepts and acknowledges that delivery may be delayed due to force majeure events, which include, but are not limited to, natural disasters, strikes, lockdowns, transportation disruptions, governmental actions, or any other unforeseen circumstances beyond the company’s control. In such cases, the company will make reasonable efforts to inform the user of any delays and work towards resolving the issue as soon as possible.
  • Once your order has been dispatched, you will receive an email or SMS containing the tracking details. This will allow you to monitor the status of your shipment in real-time. You can track your order using the tracking number provided through the logistics partner’s website or contact our customer support for further assistance.

Customer Support

For any questions, concerns, or issues regarding your order or delivery, you can reach our customer support team. We are available to assist you through the following channels:

  • Email: aayaessentials@gmail.com
  • Phone: +91 9993264134

Our goal is to ensure that every customer has a smooth and satisfying experience with AAYA.